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FREQUENTLY ASKED QUESTIONS

What is hard water?

Hard water is water with a very high mineral content such as calcium and magnesium. Central Texas has some of the hardest water in the US due to the limestone present in the aquifers we source our water from. This limestone leaves dissolved minerals in our water supply.

 

Are the minerals in the water good for our health?

The answer is no. The minerals such as calcium and magnesium in our water is practically dissolved rock. Our bodies are not capable of absorbing these large molecules and therefore has to filter them out. The minerals our bodies need for nutrition, we receive from the foods we eat and the supplements we take, not the water we drink.

How do I know if I need a water softener?

It is easy to spot hard water damage. Sinks and faucets will show hard water spots or calcified build up. Glass shower doors will have a white film on it that is hard to clean off. Drinking glasses and silverware will show water spots after drying. Hard water affects skin and hair by making skin dry and itchy and hair brittle. It affects plumbing by building scale in the pipes. Hard water shortens the life of water using appliances by an average of 30%. Dishwasher elements will be coated in a white calcified build up. Clothes washer drums will clog up with scale and water heaters can accumulate up to 3 feet of calcified build up, drastically increasing energy consumption. Most homes in central Texas will benefit from a water softener, especially homes with hard water symptoms.

 

How do water softeners work?

Water softeners work on the basis of ion exchange. The water softener tank holds a medium, called resin. These spherical beads look like tiny golf balls with indentations.  They carry a charge, like a battery. The dissolved solids in the water also carry a charge. The resin beads will attract the particles in the water like a magnet, and physically hold on to the particles allowing the water to flow through free from these substances, creating soft water.

What is the purpose of the salt?

When the resin beads are full of hard water particles, they have to be cleaned in order to hold on to more particles. When the resin beads are saturated the system will initiate a regeneration cycle. The salt tank will fill with water and mix with the salt in the tank to form a brine solution. This brine solution carries a very strong charge. When the brine solution rinses over the resin beads it will push the hard water particles off of the resin bead making room for more hard water particles. When the resin beads have been cleaned, the hard water particles and excess sodium is rinsed out and down the drain. The system returns to service. Therefore the salt is only used for cleaning of the resin, not for softening the water.

 

Does my home have to be pre-plumbed in order for me to have a water softener installed?

No, the home does not have to be pre-plumbed. When a home is pre-plumbed for a water softener, it simply means that the inside and outside plumbing has been separated to allow only water inside the home to be conditioned, leaving the outside water hard. It is just as easy to install a water softener when the home has not been pre-plumbed. The installer will simply cut into the main water line. The only difference is that all the water going to the home will be soft. However, we leave a hard water hose bib outside for watering the lawn. We also leave hard water lines for a sprinkler system. The best part is, we do not charge for installation. Pre-plumbed or not, installation is included in our price!